Return Policy and Terms and Conditions

Return Policy and Terms and Conditions:

We ship all orders as quickly as possible, shipping depends on the volume of orders, where your order is placed in the queue and if your items are still on the aircraft. We fulfill orders as they are received. Shipping time estimate will take effect once the package has been shipped out.

Refunds can take 3-7 Business days to process.
No Returns or Warranty provided (replacements or store credit issued on case-by-case basis)
We do our very best to ensure our customer’s satisfaction. Please contact us if what you received is not as expected.
MUST initiate contact regarding issues on items received within 7 days of receiving your product. Each case is reviewed individually for best remedy.

Non-returnable items:

Gift Cards

International Shipping:

We ship orders internationally!
Please note you may be subject to additional import/customs fees upon delivery.
Just email us for if you need assistance on a freight quote.

Email:

Support@whaletailsales.com
Customer service works Monday-Friday 8am-3pm.
Please allow up to 24 hours for a response (during business days).